Billing & Payments
Alerts & Notifications
Paperless Billing
Usage Monitoring
Important Dates to Remember
5/26/26 to 06/01/26
Payment Options Temporarily Not Available
As we change to our new SmartHub payment system, after 12:00 p.m. on May 26, 2026 until June 1, 2026, no payments will be able to be made via debit or credit card on the website during this transition period.
Cash and check payments can still be made in our lobby or checks can be mailed or left in our night drop box.
On June 1, 2026, please register your account in SmartHub.
5/26/26 to 06/01/26
Auto Payments Will NOT Process
If you are on our current Auto Pay system, you will be required to re-register your debit and credit card account information for Auto Pay service to continue under the new SmartHub system.
One our launch date, June 1, 2026, please register your account in SmartHub and then re-register your Auto Pay settings.
A grace period regarding late fees will be provided during the transition.
5/26/26 to 06/01/26
SmartHub Goes Live!
On June 1, 2026, we will be launching our new SmartHub mobile app and web portal. This new system has features to help you save time and money. It's going to make managing your account easier than ever.
Once we're live, please register your account using the information on this page.
Reach out to us if you have any questions.
ATTENTION Auto Pay Members
If you were previously using automatic payments with us you will need to re-enter your payment information. Instructions for how to register for your account and set-up Auto Pay will be available on June 1, 2026.
How can SmartHub help you control your account?
Our SmartHub mobile app and web portal will keep you informed and will show you where to save time and money on your bills.
Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late. fees and service interruptions.
Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that help reduce your bill.
SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
Frequently Asked Questions (FAQs)
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
Visit lewiscountyrec.org/sss to view all payment options.
Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be our Employee, please report it to us.